Symantec Customer Services.
After finding out that the license file had been corrupted for the network managed antivirus, I had to get a new license emailed out from Symantec. Sounds easy?
After being on hold for 30 minutes, I finally got through to Symantec where I had to go through the usual steps of giving the serial numbers and company details. Then we got round to trying to sort the problem.
So another 30 minutes goes by, I go through the steps they said to remove the corrupted license. They then ask me to ring their licensing department to send a new license file. Another 30 minutes later, I’m through to technical help again! Talking to someone new. I explain what I’ve been through to them once and tell them I was told to ring this number and ask for licensing. So, after about 2 hours on the phone (on hold and talking) they said they would get in touch with the licensing department and ask them to email it across. It should arrive Monday.
